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✦ JEWELS ✦ KANTIQ

Refund policy

Kantiq Jewels: Refund & Cancellation Policy

Last Updated: 14-01-2026

At Kantiq Jewels, we strive to present our products as accurately as possible and ensure a smooth, transparent shopping experience for every customer. We deeply value your trust and aim to handle all concerns fairly and responsibly.

This policy constitutes a legally binding agreement between the customer and Kantiq Jewels. By placing an order, the customer confirms full acceptance of all terms stated herein.

1. Mandatory Unboxing Evidence (Non-Negotiable)

1.1. A continuous, unedited, single-take video recording of the complete unboxing process is a mandatory requirement for any claim.

1.2. The video must clearly show:

  • The shipping label;
  • The sealed condition of the package prior to opening;
  • The full unboxing process without interruption.

1.3. While we understand this may require extra effort, this step helps us protect genuine customers.
Claims without valid unboxing video evidence will not be processed.

2. Product Inspection & Fair Evaluation

2.1. Every product undergoes strict quality checks before dispatch.

2.2. In order to maintain fairness:

  • Claims may be declined if damage is identified as customer-induced (handling, usage, exposure, etc.);
  • Items showing signs of wear, alteration, or tampering may not qualify for return or replacement.

2.3. All assessments are carried out carefully, and the final decision of Kantiq Jewels will be binding and conclusive.

3. Cancellation Policy

3.1. Cancellations are accepted only if requested immediately after placing the order.

3.2. Once the order is processed or shipped, cancellation may not be possible, as fulfillment would already be underway.

4. Product Representation & Visual Accuracy

At Kantiq Jewels, we strive to present our products as accurately as possible.

4.1. However, slight variations in color, tone, or finish may occur due to:

  • Photography lighting conditions;
  • Editing and presentation adjustments;
  • Individual device display settings.

4.2. These differences are a natural part of online shopping and do not indicate a defect.

4.3. Such variations, or differences based on personal expectations, will not be considered valid reasons for return or refund.

5. Reporting Damaged or Defective Items

5.1. Any issue must be reported within 24 hours of delivery.

5.2. Required documents:

  • Unboxing video (mandatory);
  • Clear photos of the issue.

5.3. Requests submitted after 24 hours or without complete proof may not be accepted.

6. Return, Replacement & Refund Terms

6.1 Eligibility

Returns are accepted only in cases of:

  • Verified manufacturing defects;
  • Verified transit damage;
  • Incorrect item received.

Returns are not accepted for change of mind, personal preference, or expectation mismatch.

6.2 Shipping & Cost Responsibility

  • Return shipping charges are to be borne by the customer.
  • Kantiq Jewels will cover the cost of sending a replacement, once approved.

We follow this approach to keep our product pricing fair and accessible, rather than inflating costs to include reverse logistics.

6.3 Return Handling Responsibility

  • Customers are requested to pack items securely while returning.
  • Any damage caused during return transit due to improper packaging or handling may lead to rejection of the claim.

6.4 Return Verification

  • All returned items undergo a quality check upon receipt.
  • Approval of refund or replacement is subject to this verification.

6.5 Refund Timeline

  • Refunds are processed only after approval.
  • Processing time: 6–8 business days from approval.
  • Refunds will be issued to the original payment method only.

7. Limitation of Liability

Kantiq Jewels’ liability, in all cases, is limited to:

  • Replacement of the product; or
  • Refund of the purchase amount.

We are not liable for indirect, incidental, or consequential damages, including delays caused by logistics partners.

8. Fraud Prevention & Abuse Policy

8.1. To protect genuine customers and business operations, Kantiq Jewels reserves the right to:

  • Decline requests identified as fraudulent or abusive;
  • Maintain internal records of such cases;
  • Restrict or refuse future orders from accounts associated with repeated misuse.

9. Chargeback & Payment Disputes

9.1. By placing an order, the customer agrees to first contact Kantiq Jewels for resolution before initiating any payment dispute or chargeback.

9.2. In the event of a chargeback, Kantiq Jewels reserves the right to:

  • Submit all relevant evidence, including this policy, order details, and communication records;
  • Recover associated losses, including shipping and handling costs, where applicable.

10. Governing Law & Jurisdiction

This policy shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts located in Kottayam, Kerala.

11. No Exception Clause

While we always aim to support our customers, the above terms are applied to ensure fairness and consistency.

No verbal assurances or informal communication shall override this policy.

12. Customer Acknowledgment

By placing an order, the customer confirms that they have read, understood, and agreed to this policy in full.