Free Delivery on Orders Above ₹499 🌸 Onam Sale: Use Code ONAM10 for 10% Flat OFF Extra 5% OFF above ₹1,499 · 10% OFF above ₹2,999 — Auto Applied Free Delivery on Orders Above ₹499 🌸 Onam Sale: Use Code ONAM10 for 10% Flat OFF Extra 5% OFF above ₹1,499 · 10% OFF above ₹2,999 — Auto Applied
✦ JEWELS ✦ KANTIQ

Shipping policy

Thank you for shopping at Kantiq Jewels (kantiqjewels.in). We are committed to delivering your jewelry safely and promptly. Please read our shipping policy carefully to understand our processing times, delivery estimates, and procedures.

1. Shipping Coverage

At this time, Kantiq Jewels only ships within India. We are currently not accepting international orders.

2. Order Processing Time

  • Standard Processing: All orders are processed and dispatched within 2 to 3 business days (excluding weekends and public holidays) after your order confirmation email.
  • Notification: You will receive a shipping confirmation with your tracking number once your order has shipped.
  • Delays: During high-volume periods (festive seasons, major sales), dispatch may be delayed by a few days. If there is a significant delay, we will contact you by email or phone.

3. Shipping Rates & Delivery Estimates

Shipping is a flat ₹69, and free on all orders above ₹499. Delivery typically takes 5 to 10 business days after dispatch.

  • Order value below ₹499: ₹69 flat shipping — delivered in 5–10 business days after dispatch
  • Order value ₹499 and above: Free shipping — delivered in 5–10 business days after dispatch

Delivery delays can occasionally occur due to extreme weather, strikes, or logistical issues with our courier partners. Kantiq Jewels is not liable for delays caused by third-party shipping carriers.

4. Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS with your tracking number and a link to track your package. The tracking link becomes active within 24 hours of dispatch.

5. Undeliverable Packages & RTO (Return to Origin)

  • Please provide a complete, accurate address and a reachable phone number at checkout.
  • Incorrect Address: Kantiq Jewels is not responsible for packages delivered to an incorrect address provided by the customer. We cannot change the shipping address once an order has been dispatched.
  • Failed Delivery Attempts: Our courier partners typically make up to 3 delivery attempts. If a package is undelivered and returned to us (RTO) because the customer was unavailable, refused delivery, or provided an incorrect address, the customer is responsible for the additional shipping fee to have the order re-dispatched.
  • If an RTO order is cancelled instead of re-shipped, the original shipping charges will be deducted from the refund.

6. Damaged or Lost Orders (Unboxing Video Policy)

We take great care in packaging your jewelry. If your order arrives damaged, the following applies:

  • Mandatory Unboxing Video: A clear, continuous, unedited unboxing video — starting from the sealed package being opened — is required for any claim of missing items or transit damage.
  • Reporting Time: Damages or discrepancies must be reported to us at info@kantiqjewels.in or Phone/WhatsApp: +91 89216 72699 within 48 hours of the order being marked "Delivered."
  • If a package appears severely tampered with or crushed on arrival, please refuse it from the courier and contact us immediately.

7. Return Shipping Costs

As outlined in our Refund Policy, customers are responsible for return shipping costs, which are ₹99 per return. Original shipping costs (if any) are non-refundable and will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance when returning items — we cannot guarantee receipt of a returned item and are not liable for return packages lost in transit.

8. Contact Us

If you have any questions about shipping or delivery, reach out to us: